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Answers to the questions we hear most. Don't see yours? Call us at (833) 430-HATS or stop by the shop at 203 N. Main Street in Bryan, Texas.
We make every custom hat by hand, one at a time, in our Bryan shop. Each one is built to your head size and head shape and creased the way you want it, so it looks right, feels right, and fits right.
| Quality | Felt | Starting price |
|---|---|---|
| 10X | 100% rabbit fur | $389 |
| 20X | Rabbit and beaver fur blend | $549 |
| 50X | Higher-grade beaver blend, upgraded sweatband and silk lining | $749 |
| 100X | 100% beaver fur, lambskin sweatband and colored silk lining | $999 |
The 10X is a good starter or dress hat. If you'll wear it hard every day, step up to a beaver blend: the 20X holds its shape and size better than rabbit fur. The 100X is the best hat you can buy, with the most water resistance and a thin, crisp feel. Our Find Your Fit guide covers each grade in more detail.
Black, Chocolate, Silverbelly, Silvermist, Bone, Dark Belly, Saddle Tan, Dark Grey, Steel Grey, Medium Grey, and Natural. You can see each color in the Find Your Fit guide.
Pick a style from our Custom Felt Hats collection, like the Gus, Cattleman, or Cutter. On the product page, choose your quality, color, size, brim, crown, head shape, band, and any extras. Add notes or upload photos if you have something specific in mind. You can also call us or come by the shop and we'll build the order with you.
We aim to ship custom felt hats within 4 to 6 weeks. Every hat is made by hand, so some take longer, especially during our busy fall and winter season. We'll keep you posted if yours needs extra time.
Most likely. When it comes to felt hats, there isn't much we can't do. Contact us and tell us what you have in mind.
Use a soft measuring tape. Measure about 1 inch above your eyebrows and around the widest part of the back of your head, where the hat will sit. Match that number in inches to a hat size on the chart in our Find Your Fit guide. For example, 22 3/4" is a 7 1/4 and 23 1/8" is a 7 3/8.
Heads aren't all the same oval. A long oval head usually finds off-the-shelf hats tight in the front and back with gaps above the ears. A wide oval head gets the opposite: tight on the sides, gaps front and back. When you order a custom hat, pick your head shape and we'll build the hat to match. The head shape chart will help you find yours.
Yes. Give us a call at (833) 430-HATS or come see us in Bryan, and we'll help you get it right before we build your hat.
Often, yes. Felt hats can be steam blocked to a new head size, usually as part of a hat restoration. Call us to talk through your hat.
American Hat Co., Atwood, Bailey, Ariat, Resistol, Rodeo King, Stetson, and Sunbody. Browse them all in our Straw Hats and Rodeo King felt collections.
They usually ship within 3 to 5 days of your order.
Yes. We'll customize the fit and style of your straw hat. Tell us how you'd like it shaped when you order, or bring it by the shop.
Yes. See our Kids Hats collection.
Shipping is calculated at checkout based on your order and where it's going.
Yes. You'll get an email with tracking information as soon as your order ships.
Yes, we ship hats worldwide. Import duties, taxes, and VAT charged by your country aren't included in our prices or shipping. They're paid by you when the package is delivered.
Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay.
Yes. Gift cards are available online and in the shop, and they make a good way to let someone pick out their own custom hat.
Uncreased hats, hats that came pre-creased and weren't adjusted, apparel, and gear can be returned within 30 days for an exchange or store credit. Items must be unworn and in their original condition and packaging, with your receipt or proof of purchase. Sale and clearance items are final sale. Read the full refund policy.
No. Once a hat is creased it can't be uncreased. But we'll reshape it for free for the life of the hat.
No. Every custom felt hat is made to your specifications. We'll resize it (where possible) and reshape it for free for the life of the hat; you just cover shipping.
Email us at info@catalenahats.com. If there's a defect or we made a mistake, we'll fix it, replace it, or refund you, and we'll cover the shipping.
Email us at info@catalenahats.com, bring it to the shop, or ship it to:
Catalena Hatters
203 N. Main Street
Bryan, TX 77803
You pay shipping both ways on returns, exchanges, resizing, and reshaping, unless it's a defect or our mistake. For items over $75, use a trackable service or add shipping insurance, since we can't guarantee a package we never receive.
Once we receive and inspect your item, we'll email you. Store credit goes on your customer account. Refunds for defects or our mistakes go back to your original payment method.
Very likely. We're one of only a handful of hat restoration shops in the world. If you have a hat that means too much to throw out but is too stained or worn to wear, we can bring it back.
We strip the old sweatband, lining, and band, then clean the felt to remove stains and embedded dirt. The hat is re-stiffened, steam blocked to the right size and crown height, and refinished by hand. It gets a new hand-fitted leather sweatband, new trim, and a new silk lining, and we shape it the way you ask. See the full restoration process.
$255 total: $220 for the restoration plus $35 for return shipping. Some hats need extra work and may cost more. We'll call you before doing any extra work.
Plan on up to 4 to 6 months in our shop, plus shipping time. Hats we receive in fall and winter can take longer because that's our busiest season.
Yes, for a full refund, as long as we haven't started work on your hat. Once work begins, we can't give refunds.
Pack your hat in any sturdy box. Include a note with your name, phone number, return address, and any changes you want to the size or crease. For payment, you can enclose a check, money order, or your credit card number and expiration date. You can also call us at (833) 430-HATS to pay by card, or just send the hat and we'll call you for payment when it arrives. Ship it to 203 N. Main Street, Bryan, TX 77803.
Handle it by the brim, front and back, not by pinching the crown. Pinching the crown over time will crack the felt or break the straw. Set it upside down on its crown or hang it on a hat rack so the brim keeps its shape.
Heat. Don't leave your hat on the dashboard or in the back window of a hot vehicle. Heat can shrink the sweatband and change the fit.
Shake off the water, turn the sweatband out, and let it air dry at room temperature. Keep it away from heaters and hair dryers. If it loses its shape, bring it by and we'll reshape it.
Brush it regularly with a soft hat brush, going counterclockwise around the crown and brim. For deep stains or a hat that's seen hard years, ask us about restoration.
203 N. Main Street in downtown Bryan, Texas 77803. Get directions.
Monday through Friday, 9 a.m. to 6 p.m. Saturday, 9 a.m. to 5 p.m. Closed Sunday.
Since 1983.
Yes, we bring hats to booths and pop-up events. Follow us on Facebook and Instagram to see where we'll be next.
Call (833) 430-HATS or (979) 822-4423, email info@catalenahats.com, or send us a message on our contact page.